Shipping & Returns
Expeditions
We use Royal Mail to deliver UK orders. For UK we use Second Classed Signed. For international orders we use a Global Mail program supplied by DHL. Please see your countries postal service website for updated delivery times on these services. You will be given a tracking number once your order has been dispatched.
After order confirmation and availability check with the supplier, Maritime Models LTD will deliver to the shipper all products ordered within 10 days for stock items, and depending upon manufacturer's delivery time for out of stock items.
For deliveries out of United Kingdom, the customer will pay import taxes, custom taxes and VAT tax applicable to the country of destination. All order placed with Maritime Models LTD must have a private purpose. Any resell activity cannot be accepted without specific notice given to Maritime Models LTD.
Are considered as major force events discharging the supplier to perform his duty, war, strikes, accidents out of supplier's control. Goods always travel at customer's risk. Please check carefully the goods you receive for reserves you may place within 48 hours after receipt.
Returns
All our products are custom made to order. So we do not accept returns. However if an item is proven to be faulty within 7 days of receipt, we will replace it free of charge. For Photo etch sheets we will replace the faulty part only and not the full fret. If you damage an item accidentally, as a gesture of goodwill we will also replace it free of charge. However in this instance we request you pay the postage fee.
We use Royal Mail to deliver UK orders. For UK we use Second Classed Signed. For international orders we use a Global Mail program supplied by DHL. Please see your countries postal service website for updated delivery times on these services. You will be given a tracking number once your order has been dispatched.
After order confirmation and availability check with the supplier, Maritime Models LTD will deliver to the shipper all products ordered within 10 days for stock items, and depending upon manufacturer's delivery time for out of stock items.
For deliveries out of United Kingdom, the customer will pay import taxes, custom taxes and VAT tax applicable to the country of destination. All order placed with Maritime Models LTD must have a private purpose. Any resell activity cannot be accepted without specific notice given to Maritime Models LTD.
Are considered as major force events discharging the supplier to perform his duty, war, strikes, accidents out of supplier's control. Goods always travel at customer's risk. Please check carefully the goods you receive for reserves you may place within 48 hours after receipt.
Returns
All our products are custom made to order. So we do not accept returns. However if an item is proven to be faulty within 7 days of receipt, we will replace it free of charge. For Photo etch sheets we will replace the faulty part only and not the full fret. If you damage an item accidentally, as a gesture of goodwill we will also replace it free of charge. However in this instance we request you pay the postage fee.
